Customer Help
Our mhrb happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 24 hours (Monday to Saturday) and shipped via USPS. Most customers in the U.S. receive their orders within 3–4 business days. Free shipping is included with every order over $250, and tracking information is provided.
Creating an account is simple! Click on the “Sign Up” or “Create Account” link at the top of our website. Enter your name, email address, and a secure password, then follow the on-screen instructions to complete your account setup.
Log into your account, go to the “My Account” section, and select “Addresses.” You can update your shipping address here. If your order is already placed, contact our customer service team immediately for assistance.
Once your order ships, you will receive a tracking number via email. Use this number on the USPS website to monitor your order’s progress and estimated delivery time.
No, we do not store credit card information for security and privacy reasons. Your payment details are processed securely through a trusted payment gateway.
Sales tax is applied where required by law. The applicable tax will be calculated and displayed during checkout based on your location.
Currently, we only ship within the United States. International shipping is not available at this time.
Yes, all items in your order will be packed together in one secure, discreet package to ensure a smooth delivery process.
If you need to swap an item
Returns and Exchanges
We offer easy returns within 30 days of purchase for unopened and unused products. Simply contact our customer service team to initiate the process. Refunds are issued once the returned items are received and inspected.
If you receive an incorrect item, please contact our customer support team within 48 hours of delivery. We will arrange for the correct item to be shipped to you promptly at no additional cost.
We’re sorry to hear that! Contact us within 48 hours of receiving your damaged item. Please provide photos of the packaging and the product, and we’ll work to resolve the issue quickly by offering a replacement or refund.
Once your return request is approved, we will provide you with the return address and instructions. Make sure to include your order number and ship the items back using a trackable method.
Our customer support team is available Monday to Saturday, 8 a.m. to 5 p.m. PST. You can contact us via the “Contact Us” page on our website or email us directly. We aim to respond within 24 hours.
If you notice an error in your shipping address, contact our customer service team immediately. If your order hasn’t shipped yet, we can update the address. Unfortunately, we cannot change the address once the order has been shipped.
Yes, but only if the order hasn’t been processed yet. Contact us as soon as possible to request changes or cancellations. Once an order is shipped, it cannot be modified or canceled.
We currently do not offer pre-orders. However, you can sign up for notifications on our product pages to be alerted when an item is back in stock.
Let us know if you have any other questions or concerns—our team is here to help!